Frequently Asked Questions

Just click Add to Cart, proceed to checkout, fill in details, and submit payment. For assistance, message us on Facebook/TikTok or website chatbox.

Yes — size charts are visible on product pages. If unsure, message us and we will help determine your best fit.

Orders are usually shipped within 1–2 business days after payment confirmation.

Metro Manila: 2–4 days. Provincial: 3–10 days (depends on courier performance).

Once shipped, you will receive tracking details via SMS/chat/email from the courier or us.

Changes are allowed only before shipping confirmation. Message us immediately.

Contact us within 7 days with photos/video, and we will assist with inspection and exchange.

Yes, for unused items with complete packaging.

Yes, if available on courier service areas. COD fees may apply.

We will assist in follow-ups but courier delivery speed is beyond our control.

Yes — all items are designed and produced by THE ARISTOCRATS DEN with authentic fabrics and manufacturing.

Yes, we provide distribution and bulk ordering options. Contact us for details.

Yes — we regularly release new drops and restocks. Follow our socials for updates.

We shoot with natural lighting, but colors may slightly vary due to screens and devices.

Message us through our Facebook, TikTok, or the website chatbox.